108 Dubai trade portal users attend DP World – UAE’s customer care meeting
DP World – UAE, the region’s leading Port & Terminal Operator held a customer care meeting to discuss their online business portal ‘www.dubaitrade.ae’ with its end users.
The meeting which was attended by 108 members from the shipping industry including agents and freight-forwarders, was held to encourage usage of Dubai Trade for DP World purposes and to discuss areas to improve the online services offered. Dubai Trade is DP World – UAE’s online portal which allows customers to personally manage and view in real time, aspects of their operations. Services offered include submission of manifest, container lists, delivery & receipt requests and invoicing. Dubai Trade also caters to customers for Dubai Customs, JAFZA and Dubai Multi Commodities Centre.
Participants discussed several aspects of the portal and requested certain specific enhancements to the portal to simplify their business process. These requests were noted by the Dubai Trade representatives who will be modifying the portal to comply with the requirements of its users.
DP World announced future plans for the portal such as the plan to introduce e-payment for all its customers. DP World – UAE also announced that by the end of January 2007, invoice hard copies would no longer be dispatched to customers. Rather, they would be downloaded from the Dubai Trade Portal which has been introduced already. This is in keeping with the e-Government policy to provide all services online.
Apart from verbal discussion, customers also filled out a questionnaire relating to Dubai Trade’s services and overall satisfaction, allowing DP World to capture every customer request. Senior officials from DP World – UAE emphasized that discussions on Dubai Trade’s enhancement would require a continuous commitment on behalf of all parties concerned and that such meetings would be held regularly.
