Imdaad sign a contract with Dubai Customs to provide comprehensive facilities management solutions
Imdaad, the advanced facilities management solutions arm of Dubai World, announced that it has signed a contract with Dubai Customs, under which Imdaad will provide strategic facilities management solutions for all facilities of Dubai Customs.
Under this contract, both parties agreed to a joint plan for the management of Dubai Customs’ facilities and assets in accordance with the highest safety and quality standards, aiming at providing quality services to Dubai Customs and its clients.
Imdaad pointed out that the facilities management solutions provided by virtue of the contract will cover periodical maintenance works, as well as all the services and systems related to HVAC, electrical systems, civil and building inspection services, plumbing systems, managing accident damages and providing technical support and consultations. In order to ensure quality services, Imdaad Customer Service Centre works round-the-clock to receive and handle customers’ inquiries.
Commenting on the new partnership, Jamal Abdulla Lootah, CEO, Imdaad, said, ‘Imdaad will furnish Dubai Customs with exceptional services that conform to the international standards of facilities management solutions, taking into consideration quality requirements’.
‘This partnership urges us to provide value added services to our client and also encourages us to achieve more innovative means that help the growing facility management sector in the United Arab Emirates,’ he added.
Abdul Rahman Al Saleh, Executive Director, Corporate Support, Dubai Customs, said: ‘Facilities services is a primary requirement for Dubai Customs, in order to ensure that the most comfortable working environment is created for our people and thus help our department provide the best services to its clients. Naming Imdaad has been based on the prominent standing and reputation of the company and its high standards in the field of facilities management services’
