One of 20 Organizations in the Middle East Recognized For IT Innovation and Excellence
Saji Mathew, SVP and CIO for Corporate Information Technology at the CIO awards ceremony
The award was bestowed on EZW by the CIO Top 20 2009 Executive Forum and Awards, organized jointly by Computer News Middle East magazine and Forrester Middle East. The CIO Top 20 award recognizes an enterprise’s excellence in delivering business value through innovative use of information technology.
All 20 organizations in the Middle East that won the prize relied on innovation in information technology as an effective tool for growth or improving relationships with customers. Executives from the award-winning companies were also recognized among their peers and colleagues at the event held on Nov.18 at Le Royal Meridian Beach Resort and Spa, Dubai Marina, Dubai. The event also provided a platform to pull together some of the best minds in the industry for an interactive peer-to-peer networking opportunity.
EZW, a customer-centric organization, was credited for creating tailor-made solutions to handle customer transactions and interactions. The innovations brought out in this field by the company have reduced, to a large extent, the need for customers to physically visit EZW offices for conducting their transactions. For instance, out of some 30,000 customer transactions per month, 79 per cent came through using the eServices channel during the period from Jan-2009 to August-2009.
Saji Mathew, SVP and CIO for Corporate Information Technology, EZW, commenting on the award said: “Through innovation, we’ve transformed the way we look at ourselves and our customers. Our project FREECOMS (Free Zones Customer Oriented Management System) helped us provide superior and convenient services to our expanding base of valued customers. Besides the eServices platform, our innovative channels for customer interaction and notification also include, an integrated call centre, an SMS gateway, email services and a Fax server.”
